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Reviewed by Roy T. James for Readers' Favorite
Hotel Hell: Take a Journey Through the Eyes of an Overnight Hotel Clerk by Monica Savioz is the author’s experience at the job she took in a hotel. Beginning with her successful interview, her impressions jump to the pervasive smell at the hotel, part of it from the different areas and part of it from the diverse occupants. She goes on to describe insects and other irritants of life, not to mention her encounters with the police. Monica’s recounting of a barrage of antics of hotel guests and challenges of the job, like an eleven-year-old child locking himself in when alone in a room, leading to total commotion, helping a guest with a sticky hair dryer or scores of other adventures make this really interesting reading.
The author has narrated a good documentary of hotel life, especially as seen from the shop floor. I especially liked the ‘guest with a heavy baby bump,’ whose baby name was not disclosed; it was closely guarded for fear of theft! Whether dealing with the supply of towels, use of laundry or moving in a burning elevator, it seems Monica has a knack of identifying the main element of the experience, the source of the fun. For every story, she adds to the humor by giving a moral. A good read indeed.