Reviewed by Lee Ashford for Readers' Favorite
Paramedic Communication, Influence and Decision-Making: A Guide for EMS Professionals by Anthony Haley is a guide consisting of numerous true-life examples of how the author was able to resolve potentially negative situations and gain the trust of an injured party. Holding a number of professional certificates, and with over 20 years of in-field experience, Anthony Haley is uniquely qualified to provide this training guide to new or pending EMS (Emergency Medical Service) personnel. By describing in detail 27 actual cases he encountered during his career, often pausing midway to allow the reader to decide what might be the best course of action, Haley demonstrates that his suggestions are well worth adopting. In addition, he provides a link whereby a professional EMS worker can receive continuing education credits for reading the book.
Paramedic Communication, Influence and Decision-Making: A Guide for EMS Professionals obviously is not a book for everybody. However, I was somewhat surprised to realize many of his methods could be put to good use in a variety of other situations not related to EMS. In essence, the book contains a wealth of communication tools, so I expect anybody who uses communication in their vocation might benefit from reading this book. There are a few “technical” terms used, such as “… bilateral inspiratory and expiratory wheezes and crepitations on auscultation of his anterior and posterior chest.” If you know what that means, this book is for you! Aside from the occasional vocational language issue, Haley has written this guide in a very conversational and easily understandable manner. As a one-time Ambulance Driver myself (not a Paramedic), I can well imagine many situations where this book would be a valuable asset to have under one’s belt. I recommend it for any and all EMS personnel.