Questioning Protocol

How One Mom Dispensed Equal Doses of Humor, Humility, and Corporate Smarts to Help Her Family Navigate Their Health Care Crisis

Non-Fiction - Memoir
286 Pages
Reviewed on 05/01/2014
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    Book Review

Reviewed by Kathryn Bennett for Readers' Favorite

Questioning Protocol: How One Mom Dispensed Equal Doses of Humor, Humility, and Corporate Smarts to Help Her Family Navigate Their Health Care Crisis by Randi Redmond Oster brings you health care solutions from a mother's point of view. No parent wants to think about a health care crisis affecting their child or family and, when you are confronted with one, it can be hard to know what to do. Oster has supplied tips, tools, techniques, and skills to help you navigate these waters. The healthcare system is broken and yet we have to navigate it, so listen to her story on how she worked to help her son, how she created a team that was focused on him, and how sometimes she had to manipulate the hierarchy of the system to get him the best care possible.

As someone who has worked through the broken healthcare system personally, it scares me to think of having to do it with a child in crisis. Randi Redmond Oster shows an amazing amount of strength through a terrible crisis and shows us how it can be done, how we cannot be scared, and how to work through the system. There is humor at points and tears at others, making this book not only educational but compelling. I read this book in a very short time from cover to cover and was taken in by every word. If you are a parent or thinking about being one, this book is a must-read. You must prepare yourself for every eventuality so take this parent's story and learn from it.