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Reviewed by Mamta Madhavan for Readers' Favorite
Six Star Hotels: The Art of Hospitality by Ronald Kolb is an engaging and entertaining book that speaks about some of the greatest hotels in the world. The book begins with a chapter on how the quality of hotels can be measured and it also speaks about what parameters are important and how they are evaluated. Readers get to know about Star Rating Systems, the Review of Professionals, the brand of hotels, and the new Internet Rating Systems. The author speaks about the significance of each of these methods and also helps one to understand how these methods were developed.
The topic is original and very fascinating, especially to all those associated with the service industry. The book also throws light on how the race to be named as one of the Great Hotels of the World started and how it took many years to create a hotel that could be called the greatest in the world. The race is all about luxury, quality, service, and hospitality and that is exactly what the author tries to tell readers through the book. The author also speaks about Boutique Hotels, Destination Spas, Health Resorts, Eco Lodges, Casinos, and Golf Hotels in the book, which is informative to readers. I found it very interesting as it gives information on hotels and what makes them the greatest in the world, which many of us would otherwise never get to know.