How can I get an update on my review request?
Please login to your Author Area
to check the status of your review. If your review status reads PENDING then your review is currently live in our system awaiting review. You can update any of your information including your book file. We will email you as soon as your review is complete. We will also update you at 90 and 150 days if your book has not been reviewed by then.
I'm having trouble logging in
We do not change your password or email address, so if you are having trouble with either, please copy and paste them into the login boxes on our Login Page
. If that does not work, please use the Recover Password
form and we will email you a password reset link in a few minutes. If you do not receive it, please check your spam folder. The reset password link will only work once, so be sure to remember the new password you select. If our system does not recognize your email, you do not receive the email, your email has changed, or you have any other login problems, please submit the form below.
I didn't receive a Confirmation Email
If you submitted one of our forms and did not receive a confirmation email, please check your spam folder. If you cannot find it, please complete the form below and we will resend it to you.
There was a problem with my payment
If you have any payment problems or questions, do not worry, there are no issues we cannot fix for you in a snap. Just complete the form below with as many details as you have and we will get the problem fixed immediately.
5-Star and Award seals and stickers
If you have received a Readers' Favorite 5 star review or you have placed in the Readers' Favorite Book Award Contest in any year, please click "Five Star and Award Stickers" in the Authors menu at the top of our website. Thank you and congratulations!
Posting your review on Amazon
Amazon does not allow professional review companies to post in their Customer Reviews section. Instead, they have created an Editorial Reviews section where they want you to post excerpts from your professional reviews, which you can do through your
Amazon Author Central Account
. If you have trouble locating the link to your Editorial Reviews section, please contact Amazon support.
Do you accept paperback/hard copies?
Because we have thousands of reviewers, judges and contestants worldwide, and receive thousands of submissions each month, we can only accept a digital copy of your book, like a Microsoft Word document, PDF, MOBI or ePUB file. We take great care with the security of your book file. All of our reviewers are verified with photo IDs and are avid readers who volunteer their time to help authors. We are used by all the major publishers and have never had an issue with the security of a book.
When will contest winners be announced?
Winners in our annual book award contest are announced on September 1st. We ask that contestants login to their Author Area on September 1st to see how they did in the contest. If you are in the contest and have not done so already, please login to your Author Area and click the Contest tab for more details and information about your contest entry. Good luck!
I can't find my book on Readers' Favorite
If we have not reviewed your book yet, it will not be listed on our public site and will only be visible to our Reviewers in a secured area. If we have completed your review, please login to your Author Area and on the first page called Book Information, you will either see a link to your public Readers' Favorite Review Page or instructions explaining what we need to create it.